Effective Date: 04/07/2023

Thank you for choosing SeterX. We strive to provide excellent graphic design services to our valued subscribers. We understand, however, that there may be circumstances where you may need to request a refund. This Refund Policy outlines the guidelines and procedures for refund requests related to our subscription-based services. Please read this policy carefully before subscribing to our services.

1. Refund Eligibility
   • 1.1 Subscription-based services: Our refund policy applies only to subscription-based services offered by SeterX. Refunds for one-time purchases, such as individual graphic design projects, are subject to a separate policy.
   • 1.2 Eligible refund reasons: We will consider refund requests for the following valid reasons: a) Technical issues preventing access to the subscribed services. b) Dissatisfaction with the quality of services provided. c) Billing errors or overcharges.
2. Refund Request Procedure
   • 2.1 Contact our support team: To request a refund, please contact our customer support team at [provide contact information]. Include your subscription details, the reason for the refund request, and any supporting documentation.
   • 2.2 Timeframe for refund requests: Refund requests must be submitted within 7 days of the incident or the discovery of the issue that prompted the request.
   • 2.3 Assessment process: We will review your refund request and assess its eligibility based on the criteria mentioned in section 1. If additional information or clarification is needed, we may contact you for further details.
   • 2.4 Refund decision: Upon evaluating your request, we will notify you of our decision via the contact information provided. If your refund request is approved, we will initiate the refund within 7 business days, using the original payment method. Please note that refund processing times may vary depending on your financial institution.
3. Non-Refundable Items and Services
   • 3.1 Non-refundable subscription period: We do not offer refunds for any unused portion of a subscription period. Refunds will only be issued for the remaining balance of the current subscription cycle.
   • 3.2 Services rendered: Refunds will not be provided for services that have already been rendered or completed by our graphic designers.
   • 3.3 Third-party costs: We are not responsible for any charges or fees incurred from third-party services or products associated with our subscription services.
4. Subscription Cancellation
   • 4.1 Cancellation policy: You may cancel your subscription at any time. However, please note that cancellation does not guarantee a refund, as it depends on the eligibility criteria outlined in section 1.
   • 4.2 Cancellation process: To cancel your subscription, please follow the instructions provided in your account settings or contact our customer support team for assistance.
5. Modifications to the Refund Policy
   • 5.1 Policy updates: [Your Graphic Agency] reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting the revised policy on our website.
   • 5.2 Notification of changes: We will notify you of any significant changes to the refund policy via the email address associated with your subscription.

Please note that this Refund Policy is an integral part of our Terms of Service and should be read in conjunction with them.

If you have any questions or concerns about our Refund Policy, please contact our customer support team. We are here to assist you.

Thank you for choosing SeterX. We appreciate your business!

SeterX, [email protected]